Privacy policy
Who We Are
Hisignal is a recruiting platform that connects talent with companies through AI-powered conversations and job matching. This privacy policy explains how we handle your personal data when you use our services.
What This Policy Covers
This Privacy Policy applies to all aspects of our platform, including:
Our website and web applications
Voice AI conversations and interviews
Job matching and recommendation services
All communications and interactions with our services
By using Hisignal, you agree to this Privacy Policy. If you don't agree, please don't use our services.
Legal Basis (GDPR)
We process your personal data under the following legal bases:
Consent – You explicitly agree to our processing activities
Contractual necessity – To provide our services to you
Legitimate interest – To improve our services, prevent fraud, and communicate about relevant opportunities
Legal obligation – To comply with applicable laws
What Data We Collect
Information You Provide Directly
Contact information (name, email, phone number)
Professional information (education, work experience, skills, career preferences)
Account credentials and profile settings
Communications with us (emails, support requests, feedback)
Payment and billing information
Voice and Conversation Data
Audio recordings of conversations with our AI system
Transcripts of these conversations
Analysis and assessments generated from conversations
Metadata (date, duration, conversation quality metrics)
Automatically Collected Data
IP address, browser type, device information
Website usage data (pages visited, time spent, interaction patterns)
Email engagement metrics (opens, clicks)
Technical logs and diagnostic data
How We Use Your Data
Core Services
Assess qualifications and fit for relevant opportunities
Match users with appropriate opportunities or candidates
Facilitate connections between parties
Provide personalized recommendations and communications
Process transactions and maintain accounts
Service Improvement
Train and improve our AI algorithms and matching systems
Analyze usage patterns to enhance platform functionality
Understand success patterns and optimize processes
Conduct research and development
Communication
Send service-related updates and notifications
Provide customer support
Share platform updates and relevant information
Request feedback and conduct surveys
Business Operations
Process payments and manage billing
Maintain business records and analytics
Comply with legal and regulatory obligations
Protect against fraud and security threats
Voice Recording & AI Processing
Recording and Analysis Process
When you participate in voice conversations on our platform:
Your voice is recorded in real-time
Audio is transcribed using AI transcription services
Transcripts are analyzed to assess relevant attributes and qualifications
Assessments are generated based on conversation content
Recordings and transcripts are securely stored
Your Rights Regarding Recordings
You will be explicitly informed before any recording begins
You can request access to your recordings and transcripts
You can request deletion of your recordings
You can withdraw consent at any time
Third-Party AI Services
We use third-party AI services for voice transcription, natural language processing, and analysis. These providers operate under their own privacy policies and are selected for GDPR compliance. We use data processing agreements where required.
How We Share Your Data
With Consent
Your personal information is shared with other parties only when:
You have explicitly consented to the sharing
A mutual match or connection has been established
You have initiated contact or expressed interest
Service Providers
We share data with trusted third-party providers who help operate our platform:
Cloud hosting and infrastructure providers
Email and communication service providers
Payment processors and billing systems
AI and machine learning services
Analytics and performance monitoring tools
All service providers are bound by data processing agreements and GDPR compliance requirements.
Legal Requirements
We may disclose data when required by law or to:
Comply with legal obligations, court orders, or governmental requests
Protect our legal rights and property
Prevent fraud, security threats, or illegal activity
Fulfill tax and accounting obligations
Business Transfers
If our business is acquired, merged, or restructured, your data may be transferred as part of that transaction. You will be notified of any such change.
Data Retention
Active accounts: Data is retained while your account is active and as needed to provide services.
After account closure or inactivity:
Personal data: Retained for up to 24 months
Voice recordings: Retained for up to 12 months
Financial records: Retained for up to 10 years (legal requirement)
Aggregated and anonymized data: Retained indefinitely
You can request earlier deletion at any time by contacting us.
Data Security
We implement appropriate technical and organizational measures to protect your data:
Encryption of data in transit and at rest
Access controls limiting data access to authorized personnel
Regular security audits and updates
Secure infrastructure with reputable hosting providers
Incident detection and response procedures
While we take security seriously, no system is completely secure. We will notify you promptly of any data breach affecting your personal information.
Your Rights Under GDPR
You have the following rights regarding your personal data:
Right to Access
Request a copy of all personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your data, subject to legal retention requirements.
Right to Restriction
Request that we limit how we use your data in certain circumstances.
Right to Data Portability
Receive your data in a structured, machine-readable format to transfer to another service.
Right to Object
Object to processing based on legitimate interest, including direct marketing.
Right to Withdraw Consent
Withdraw consent at any time for any processing based on consent.
Right to Lodge a Complaint
File a complaint with your national data protection authority.
To exercise any of these rights, contact us using the information provided below. We will respond within 30 days.
Cookies & Tracking Technologies
Types of Cookies We Use
Essential cookies: Required for basic platform functionality, security, and session management.
Analytics cookies: Help us understand how users interact with our platform (requires consent).
Marketing cookies: Enable personalized advertising and retargeting (requires consent).
Your Control
You can manage cookie preferences through:
Our cookie consent banner on first visit
Your browser settings
Opt-out tools provided by analytics services
Note that disabling certain cookies may affect platform functionality.
International Data Transfers
Your data is primarily processed and stored within the EU/EEA and USA. If we transfer data outside the EU, we ensure adequate protection through:
Standard Contractual Clauses
Data Processing Agreements
Other legally approved transfer mechanisms
Age Restrictions
Our services are intended for individuals 18 years or older. We do not knowingly collect data from children under 16 without parental consent. If we become aware of such collection, we will delete the data promptly.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Significant changes will be communicated via email or prominent notice on our platform.
Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
For questions, concerns, or to exercise your data rights, contact us by following the Contact button in the navigation header.
For complaints or concerns about our data practices, you may also contact your national data protection authority.
Additional Terms
Consent to Recording
Before participating in any voice conversation, you will receive explicit notice that the conversation will be recorded and must provide affirmative consent to proceed.
Data Minimization
We collect only the data necessary to provide and improve our services. You can decline to provide optional information without affecting core functionality.
Your Control
You maintain control over your data and can:
Update your information at any time
Adjust communication preferences
Request data deletion
Export your data
Deactivate your account
By using Hisignal, you acknowledge that you have read and understood this Privacy Policy.